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Tag: Social media crisis communication

Johannesburg Water’s handling of #Talavera water interruption crisis proves social CRM is effective

In this blog, I shall be using my analytical expertise to show that Johannesburg Water’s Social Media team recently did a sterling job with their social media communication related to the #Talavera crisis. I am also of the view that this case study carries practical social CRM learnings for all the other companies, in both […]

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